Privacy Policy

At CivyTown, we respect your privacy and are committed to protecting the personal data of all users who interact with our platform. This includes customers seeking home services and vendors providing those services. This Privacy Policy explains how we collect, use, share, and protect your personal information.

Information We Collect

We collect the following categories of information:

Personal Information

Technical Information

IP address, operating system, device model, browser type, login timestamps, crash logs, and cookies.

Location Information

We may collect real-time location data (with explicit consent) to match users with nearby service providers effectively.

How We Use Your Information

Your data is used for the following purposes:

• To register your account and maintain your profile
• To allow you to book or accept service requests
• To verify the identity of vendors and customers
• To optimize the user experience and improve our platform performance
• To send transactional and informational communications
• To market promotions or new services (you can opt-out)
• To manage disputes, cancellations, or platform violations

Information Sharing and Disclosure

We uphold strict standards in data sharing:

Between Users

• Customers to Vendors: Your basic information (name, contact, address) is shared only when you book a service
• Vendors to Customers: When a booking is accepted, customers see limited vendor profile information (name, phone, rating)

Third Parties

We may share data with:

• Payment gateways (for recharges)
• Analytics platforms (to track usage)
• Cloud storage providers

Legal Disclosure

We may disclose your data if required by law or to protect our rights or prevent fraud.

We never sell or rent your personal data.

Data Retention

We retain your personal information:

• As long as your account remains active
• As needed to comply with legal, tax, and regulatory obligations
• To resolve disputes and enforce our agreements

When no longer necessary, we delete or anonymize your data securely.

Your Rights & Choices

You have the right to:

• Access and review your personal data
• Correct inaccuracies in your information
• Request account deactivation or deletion
• Withdraw consent for non-essential data usage
• Opt out of marketing communications at any time

Data Security

We implement the following safeguards:

• Encryption of data in transit (SSL)
• Secure server infrastructure
• Regular vulnerability scans and access controls

Despite our efforts, no system is fully secure. You are responsible for maintaining the confidentiality of your login credentials.

Cookies and Tracking Technologies

We use cookies and tracking tools to:

• Maintain session states
• Improve website performance
• Analyze usage patterns

You can control or disable cookies via your browser settings. Some features may not function without cookies.

Third-Party Links

Our platform may contain links to third-party websites or applications. We do not control and are not responsible for their privacy practices. We recommend reviewing their respective policies before sharing personal information.

Children's Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect data from children. If we become aware of such data collection, we will take steps to delete it immediately.

Policy Updates

We may update this Privacy Policy to reflect changes in legal requirements or our operations. Significant changes will be notified through email or app notifications. Your continued use of our services constitutes acceptance of the revised policy.

Grievance Redressal

For questions, concerns, or complaints related to this Privacy Policy, contact our designated officer:

Contact Us

For any queries regarding our privacy practices, contact: